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guidelines
Shipping Guidelines
  • Green Farm Parts primarily ships via UPS with tracking capabilities
  • Whenever free shipping promotions are offered, they are available only for the contiguous United States
  • Oversize items and items weighing 150 pounds or more do not qualify for free shipping
  • All available shipping rates and options for your destination will be displayed at checkout after you enter a valid shipping address
  • All damages and shortages must be reported within 7 days of receipt of package(s)
  • If you receive a package that is obviously damaged, do not accept it.  Refuse the package and have the carrier send it back to us
delivery-times
Estimated Delivery Times

Most online orders for IN STOCK parts from Green Farm Parts ship between 1 – 3 business days from our warehouse.   At this time our web site does not display live inventory. During our busy season (April 1 – July 31), most orders ship between 1-5 business days.  However, due to the affects from the Covid-19 pandemic, there could be additional delays due to parts shortages and/or carrier shipping issues.   A “business day” is defined as the order processing time, not the package transit time.  We will always email a copy of your tracking number to your email address on file. Any orders placed after 4:00 pm Eastern Time Mon – Thur. or on Friday, or placed on Saturday or Sunday will be processed on the next business day.  A business day is defined as Monday through Friday, with the exception of a holiday.

If your tracking number doesn’t work, please try again at the end of the day. Although the UPS shipping software generates a tracking number, the number will not have tracking capabilities until the UPS driver picks up and scans your package. You can visit the UPS web site to track your package once it has been picked up and scanned by the driver.

alternative
Alternative Shipping

In some instances Green Farm Parts may utilize an over the road courier to deliver your parts due to the size of the package(s), package weight or shipping location. The UPS shipping charges on your invoice will still apply even if shipped by a third party carrier.

 

sales-tax
Sales Tax

Green Farm Parts charges sales tax for Indiana, as we have locations in Indiana and are required by law to collect this tax. If you are a tax exempt business in Indiana, please contact us with your tax exemption certificate prior to placing an online order.  Once you email us your completed tax exempt certificate, we can mark your account as tax exempt.

refused
Refused or Non-deliverable Packages

If a non-damaged package is refused by the receiver or if a package is not deliverable due to an errant address provided by the customer, Green Farm Parts will charge a 20% restock fee without exception.

international
International Orders

Per our contract with John Deere Company, we are not permitted to ship orders outside of the United States.

money
Payment
  • Visa
  • MasterCard
  • Discover Card
  • American Express
  • Paypal
  • John Deere Credit Card
  • John Deere Financial (Formerly Farm Plan) – Parts must ship to the billing address on the account
  • Bank wire transfer for orders of $5,000 or more or deemed appropriate by Green Farm Parts staff
  • Contact us for our bank wire information
tracking-label-2
Tracking Information

When your package is processed for shipment, it is assigned a tracking number for the delivery courier. Green Farm Parts ships primarily with  UPS, but we may use other services such as FedEx, DHL, the US Postal Service or truck carrier when required or needed.

Your tracking number will not become active until the package has been picked up and scanned by the shipping company.

If you choose free or Flat Rate No Rush Shipping (if/when available), it is likely that your package may have two tracking numbers – one from UPS and one from the US Postal Service. If your package shows that it has been delivered and you do not have it, the package is likely still in route to you from your local post office. This will occur when a package is shipped via UPS SurePost.  Approximately 65% of packages shipped via UPS SurePost are delivered by UPS and not the post office.

In many cases, the US Postal Service does not update their tracking information like other carriers and you may receive your package before any tracking information is updated through the USPS web site. If you want to have a more robust and reliable tracking experience, we recommend that you consider upgrading your shipping to UPS Ground at checkout.

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